HKA Enterprises is seeking a dynamic and customer-focused Customer Service Representative to join our team in Bonita Springs, FL. The ideal candidate will excel at providing exceptional service to clients, resolving inquiries, and ensuring customer satisfaction in a fast-paced environment.
Key Responsibilities
Serve as the primary point of contact for customer inquiries, providing prompt and professional assistance.
Address customer concerns, troubleshoot issues, and ensure resolution to maintain high levels of satisfaction.
Document customer interactions and follow up on outstanding requests or issues.
Collaborate with internal teams to ensure seamless service delivery and address customer needs effectively.
Identify opportunities for process improvement to enhance the customer experience.
Qualifications
Proven experience in a customer service or client-facing role.
Strong communication skills with the ability to handle inquiries professionally and empathetically.
Proficiency in customer relationship management (CRM) tools and software.
Problem-solving skills and a proactive approach to addressing customer needs.
High school diploma or equivalent; additional training or certification is a plus.