Optomi, in partnership with our telecom client, are seeking an Infrastructure Design Technician for a 1 year contract. This role can be remote but prefer someone in the CLT area who can go onsite on occasion/as needed.
Position Overview: The role is responsible for fulfilling internal network orders and designing circuit paths within the network. This includes creating accurate design layouts that reflect a deep understanding of the network infrastructure, as well as documenting network issues and maintenance activities.
Key Responsibilities:
Design and redesign Layer 1 circuit layouts in the TIRKS database, ensuring accurate representation of network builds, including DWDM, SONET, TDM, Ethernet, and IP solutions across the network.
Address inventory discrepancies in line with the EIRG/FIRG database and job aids.
Collaborate with the Planning and Engineering teams to develop and provision network equipment and infrastructure circuits that meet customer requirements.
Understand fiber cable configurations related to the above network solutions.
Maintain and update network infrastructure records in all relevant systems and applications.
Demonstrate proficiency in efficiently designing and processing internal network orders.
Process orders within Service Level Agreements (SLAs), ensuring on-time delivery and high-quality standards.
Manage the assigned queue with strong time management skills, consistently prioritizing customer satisfaction.
Exhibit expertise in complex provisioning processes, technologies, and delivery methods.
Apply knowledge of network equipment, including solutions for switched and special access, Optical Ethernet, local loop, and long-haul transport.
Provide technical support to both internal teams and external customers, assisting with engineering, installation, and testing required to complete network orders successfully.
Take on project-based tasks to support organizational growth and network development needs.
Ideal Candidate Traits:
Experience with optical networking equipment such as Ciena, Fujitsu, and Alcatel/Lucent.
Familiarity with telecommunications inventory management systems like TIRKS, OMNIvue, WMS, WFMT, and BOSS.
Knowledge of inside plant fiber optic wiring design, construction, and operations.
Strong written and verbal communication skills.
Ability to work effectively in teams while demonstrating excellent problem-solving and analytical capabilities.
Self-driven with a strong sense of accountability and the ability to meet KPI expectations independently.
Skilled in following established procedures to fulfill order requirements accurately and efficiently.
Committed to continuous learning and professional development, actively improving job skills through training and available learning resources.
Comprehensive technical understanding of voice, data, and Ethernet products, along with staying updated on new products, product changes, and design rules.
Expertise in both on-net and off-net routing design requirements.
Proficiency in using multiple design systems, including both legacy and next-generation platforms.
Quick to assess challenges and propose effective solutions.
Strong attention to detail, ensuring that both entrance and exit criteria are met in line with customer expectations.
Preferred Qualifications:
Previous experience designing infrastructure circuits within a telecommunications network.
Physical Demands:
This is a remote position. The candidate will be required to work from a computer, participate in conference calls, and provide regular updates on individual circuit statuses.