Are you looking for a dynamic career within an established premier home services company that's been in business for over 53 years?
NH Ross is Long Island's fastest growing residential HVAC, Plumbing and Electric Service and Install company, and we're seeking an energetic, passionate, and driven individual to step into the role of Dispatcher/Customer Experience Expert.
As a Dispatcher/Customer Experience Expert, you'll find yourself in an exciting and fast-paced environment where your work will have a real impact on your community!
Top-tier candidates should already possess or be willing to learn the following skills: • Answer and manage incoming calls, outbound calls, emails and chats in a dynamic environment. • Work closely with customers to determine needs and generate a 5-star customer service experience. • Manage technician routing and location in the field. • A big personality that shines through the phone! • Prioritize top sales and service opportunities to meet daily revenue goals. • Technologically savvy, with the ability to manage multiple computer programs and applications simultaneously. • Expert communication skills through both spoken and written channels. • Ability to thoroughly record the result of service calls and create reports for senior management. • Participate in and build training to boost performance. • Embrace new and exciting technologies to improve skills and efficiency. • Be a competitive contributor who also loves to win as a team. • Ability to build trust, diffuse conflict, and hold others accountable. • Driven to improve and earn robust performance-based commissions! • Flexible schedule. • Trades experience, including knowledge of plumbing, HVAC and electrical work. • Ability to think fast, find answers, and respond quickly to customer issues while maintaining a polite, empathetic, and professional manner. • Nexstar and Service Titan experience a big plus!
We offer outstanding benefits:
40 Hour work week
Excellent commission structure with a strong hourly base salary
Paid time off/Holidays
401K Retirement plan
Medical reimbursement & Employer paid life Insurance