SpaDerma is Chicago's leading medical spa, providing Cosmetic Injectables, Laser Hair Removal, and Advanced Skincare with over 20 years of experience. Our team of nearly 125 employees includes skilled Aestheticians and Injectors who provide effective treatments using the most advanced technology available. We pride ourselves on being an approachable and affordable brand where employee empowerment and patient satisfaction are the priorities. Our spas are filled with warm and friendly personalities, a casual atmosphere, and providers that possess a wealth of knowledge intended to make our patients feel comfortable and never intimidated or overwhelmed. We empower our team of professionals to foster enduring relationships with their patients through collaborative and detailed treatment plans. SpaDerma is currently looking to expand its Management team in Chicago at our Lakeview location.
This position will be entirely responsible for the successful operation of the designated spa location while meeting sales goals assigned. The Business Practice Manager will be focused on improving customer service, leading a team of support staff and providers, and increasing sales all while optimizing profitability. This position requires a self-motivated individual who takes initiative and has a strong desire to succeed and advance in their career.
Responsibilities
Effectively leading and coaching a team to drive sales
Managing all business software platforms
Assigning and executing sales goals
Daily operations management
Spa maintenance
Patient satisfaction management
Managing adverse reactions to treatments and patient complaints
Equipment maintenance
Product inventory management and ordering
Spa promotions and patient incentives
Hiring, training and coaching of new staff
Implementing procedures and protocols
Event and project management
Sets goals, deadlines and objectives for team
Supervises and provides disciplinary measures for staff
Budgeting and profit maximization
Qualifications
Bachelor's degree preferred.
Aesthetics license a plus, but not required.
Minimum of 5 years of management experience of at least 15 direct reports.
Strong communication, organization, and leadership abilities.
Proven track record in sales and customer relationship management.
The ideal candidate will demonstrate polished, professional conduct when managing patient or employee concerns. They will be a confident and collaborative leader who values continuous professional development and thrives in an independent work environment.
Benefits
Health, dental, and vision insurance options
Quarterly free Botox
401(k) with company match
Paid time off
Paid paternal leave
Employee discounts on spa treatments and products
Professional development and continuing education support