Job Description:
Role: Customer Service Representative
Key Skills: Customer Service, customer support, customer experience via phone.
Experience: 1+ years
Location: SouthCharleston, WV
Mode of Hire: Full Time
We at Coforge are hiring Customer Service Representative with the following skillset:
- Promoting and/saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.