Minimum length: 3 months (likely to extend, possibility to convert )
Must have:
Insurance benefits verification experience / prev. experience and knowledge of insurance types (ex. Medicare, Medicare Advantage)
Good customer service skills - this is a B2B (business to business role), interacting with clinical research sites to verify insurance benefits of clinical research participants and providing the sites with necessary information
Organized
This role is not a heavy call rotation (maybe 20 calls/day), but the expectation is for the person to stay organized, communicate with sites, schedule any calls in advance via email, return calls back promptly
Ideally, looking for someone that sits in MT or CT to cover sites across the US. But can consider people on EST that can work M-F 10-7pm EST.
Interview process: 1 virtual Zoom with HM
PR: $18-20/hr
100% Remote Contract Position (MT or CT time)
Overview: Join Company's mission to detect cancer early when it can be cured. We are seeking a detail-oriented and experienced Insurance Benefit Verification Coordinator to assist with our Medicare IDE Study. This position is pivotal in ensuring our site partners have seamless interactions and access to patients' cost share.
Key Responsibilities:
Insurance Verification: Collaborate with our study site partners to accurately verify insurance and benefit information for the Company's diagnostic test as part of the study, including executing bulk verification checks in the system.
Phone Support: This position requires providing real-time phone support during business hours to assist sites with immediate benefit checks. Your customer service experience will be crucial in facilitating smooth and efficient communication with our site partners.
Partner Support: Serve as a knowledgeable resource for site partners regarding billing and insurance inquiries, offering clear and compassionate guidance.
Data Management: Assist site partners in maintaining and updating patient demographic information and data collection systems to ensure accuracy and compliance.
Other assigned duties related to Medicare/Medicare Advantage benefits and claims processing
Required Qualifications:
Superior verbal and written communication skills.
A customer-focused mindset, with a strong commitment to delivering exceptional service.
Previous experience in verifying patient eligibility with major insurance providers such as Blue Cross Blue Shield, United Health Care, Cigna, Medicare, and Medicaid.
Comprehensive knowledge of various insurance types, including Medicare, Medicare Advantage, Medicaid, PPO, HMO, and more.
Availability:
Must be available to work Monday through Friday, from 8:00 AM to 5:00 PM