A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work
JOB DUTIES AND RESPONSIBILITIES:
Provide hardware and software support - In an efficient and professional manner, assist user issues like the following:
Both Mac and Windows and software knowledge/troubleshooting
Management of asset inventory and detailed record-keeping is essential
Some lite cell phone support
Customer Service - Assist users in a prompt and courteous manner through the following methods:
All Ticket Support using Wolken (Ticket Platform)
Email through Google Mail
Chat platforms. Google Chat and Slack
Calls made through Webex calling
Video conferencing through Webex
Special Projects - Various tasks and other non-technical responsibilities will be required, such as the following:
Provide technical training to users through video conferencing or in person
Create technical documentation
Verify and test new software and/or processes
Assist with placing technical signage around the office when needed
Possible travel to other locations
QUALIFICATIONS:
Experience in a corporate Helpdesk and/or Desktop support environment is preferred
Consider themselves "tech-savvy" and willing to learn new ideas
Excellent customer service skills to work effectively with clients
Understanding of Windows 10 Operating System
Understanding of Mac OS is a plus
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.