Kerns Fine Jewelry is a prestigious name in luxury jewelry and timepieces, celebrated for its impeccable craftsmanship, timeless elegance, and commitment to exceptional customer service. Located in the heart of Burlingame since the 1960's. Our store offers an exclusive shopping experience featuring a curated collection of fine jewelry and high-end timepieces in an inviting and sophisticated environment.
We are seeking an accomplished and dynamic General Manager to lead our Burlingame store. The ideal candidate will bring a proven track record in luxury retail management, exceptional leadership skills, and a passion for delivering unparalleled customer experiences.
Key Responsibilities
Leadership & Team Management
Recruit, train, and mentor a high-performing retail team dedicated to delivering exceptional service.
Set clear expectations, provide constructive feedback, and collaborate with management on performance evaluations.
Foster a collaborative, motivated, and professional work environment that aligns with the Kern Fine Jewelry values.
Customer Experience
Ensure every client interaction reflects the highest standards of luxury and personalization.
Cultivate and maintain long-term relationships with clientele, fostering loyalty and repeat business.
Handle high-profile or complex client situations with professionalism, discretion, and poise.
Boutique Operations
Oversee daily store operations, including opening and closing procedures, inventory management, and visual merchandising.
Ensure compliance with company policies, operational procedures, and multi-brand standards.
Analyze sales performance, prepare reports, and implement strategies to drive growth and improve efficiency.
Identify and pursue opportunities to enhance the guest experience, including partnerships with the local community and hosting exclusive events.
Brand Representation
Serve as an ambassador for Kerns Fine Jewelry, embodying the store's legacy of excellence and sophistication.
Represent the store at local events, industry functions, and client gatherings.
Collaborate with the team to execute in-store events, promotions, and initiatives that elevate the brand experience.
Qualifications
Experience: 3-5 years of management experience in luxury retail, with a preference for expertise in fine jewelry, high-end watches, or premium fashion.
Leadership Skills: Proven ability to inspire, lead, and develop a team to exceed goals and expectations.
Client Focus: Exceptional interpersonal and communication skills, with a strong aptitude for building and maintaining client relationships.
Business Acumen: Strong analytical, organizational, and problem-solving skills; adept at interpreting sales data and implementing growth strategies.
Knowledge: Passion for luxury goods and an appreciation for fine jewelry and timepieces; industry knowledge is a plus.
Technology: Proficiency in retail management systems, CRM platforms, and Microsoft Office Suite.