The Office Operations Supervisor oversees day-to-day operations at a legal office site, managing a small team, ensuring compliance, and supporting office functions like billing, document management, customer service, and facilities management. The role interacts with senior legal professionals and handles highly confidential documents.
Responsibilities:
Supervise daily operations and staff, providing developmental support.
Ensure compliance with office procedures and improve operational efficiency.
Manage billing, invoicing, and customer service for clients, partners, and staff.
Oversee office functions including document management, scanning, mail, hospitality, and receptionist backup.
Manage labor, materials, supplies, payroll, and time clock accuracy.
Maintain productivity and quality standards via scheduling and performance reviews.
Provide training on office workflows and legal software.
Handle confidential legal documents and ensure compliance with legal standards and deadlines.
Resolve customer issues and maintain positive relationships with employees.
Qualifications:
Minimum 2 years of experience, with at least 2 years in the legal industry preferred.
Familiarity with legal document management systems, cost recovery systems, and legal records management processes.
Experience with various legal departments (criminal, civil, corporate, IP law) is a plus.
Proficiency in Microsoft Office, Adobe, and legal software.
Experience in delivering formal and informal training.
About the Company: Ricoh is a global leader in integrated solutions that empower businesses by connecting people and technology. They focus on enabling digital workplaces and managing information to help clients succeed. Ricoh is committed to creating meaningful experiences and driving a sustainable, successful future.