The Workday Analyst is a pivotal role that involves the maintenance, support, and enhancement of the Workday Enterprise Application and its ancillary systems. This position operates under minimal supervision and adheres to established policies and procedures. The analyst will be responsible for addressing business problems through the proposal of effective solutions, educating users on system functionalities, managing project timelines and expectations, ensuring quality control, and mentoring team members. The role requires a deep understanding of healthcare finance-specific business processes, as well as excellent written and oral communication skills. The analyst will engage in advanced data analysis and interpretation, and business process analysis to ensure that the systems meet the needs of the organization. The position also involves leading efforts to track issues and resolutions, identifying urgent situations, and staying current with system information, changes, and updates.
Responsibilities
Manage and provide leadership for the resources supporting the break/fix efforts of the HR/Finance application.
Act as primary point of contact to monitor and triage HR/Finance IT issues.
Research inquiries using available information resources and redirect problems to the appropriate resource.
Lead effort in tracking issues and resolutions; identify situations requiring urgent attention.
Stay current with any supported system information, changes and updates.
Analyze and assess technical issues (Desktop, Network, Application, Other).
Understand and follow defined technical standards, security and data privacy standards, and best practices.
Perform other duties as assigned.
Requirements
Bachelor's degree in Computer Science, Information Systems, or other related fields or equivalent work experience.
3-5 years of experience with Workday Finance applications in a Healthcare setting is preferred.
Project management of short and medium-term projects related to break/fix and optimization.
Previous lead role in implementation/support of a 'like' application/application suite.
Strong verbal and written communication skills to interact with stakeholders and team members.
Ability to accurately collect information in order to understand and assess the stakeholder's needs and situation.
Strong attention to detail, problem solving skills and customer service orientation.
Ability to prioritize workload and provide timely follow-up and resolution.
Ability to work effectively in a fast-paced, self-directed team-based environment.
Ability to think clearly under pressure and in stressful environments.
Ability to troubleshoot and provide support; high technical aptitude with the ability to grasp technical concepts and details.
Knowledge of fundamental operations of relevant software, hardware and other equipment.
Workday Pro Integration, Security, or Financial certification preferred.