Family owned and operated since 1981, Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling - the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.
JOB SUMMARY:
The primary functions of the Used Equipment Manager are to develop and implement effective strategies and processes that increase used equipment sales, profit margins and inventory turnover that will achieve organizational goals for growth in revenue and profitability. Will be responsible for managing policies that involve valuation, reconditioning and wholesale of the equipment. Track aged and under-utilized equipment and develops plans to move the used inventory. This opportunity represents Shoppa's Material Handling and requires professionalism, strong communication skills, attention to detail, and outstanding customer service.
ESSENTIAL FUNCTIONS:
Receive, prioritize, prepare, and submit repair estimates to external and internal customers upon request. Calculate parts and labor as needed for all estimates.
Communicate effectively with customers on items including quote status and the specifics of the quoted repair.
Create the best possible customer experience by communicating relevant details in a clear and efficient manner.
Maintain customer rapport by delivering estimates in a considerate manner and being prepared for follow up questions and concerns.
Ensure quality customer service by verifying warranty and service contract coverage by reviewing available records.
Take prompt and appropriate action upon receiving quote approval or quote decline.
Process quote approvals and prepare work orders for the work to be completed.
Work closely with the parts department to ensure parts are ordered and received in a timely manner consistent with the customer's expectations.
Communicate quote status and quote approval effectively to the service advisors and sales team.
Review and communicate parts availability to ensure customers are properly informed and updated about their pending repair.
Review internal and customer supplied documentation for accuracy and completeness.
Keep detailed records of all completed activities.
All other duties & special projects as assigned.
QUALIFICATIONS:
High school diploma: College degree preferred
Minimum of 2 years' experience in the material handling, heavy equipment, or automotive industry.
Experience in generating quotes preferred.
Previous experience as a Service Advisor or Service Writer is a plus.
Additional parts or forklift experience is a plus.
Positive attitude and well-groomed appearance required.
Excellent customer service follow-up and resolution skills required.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands:
Sitting, standing, and walking (up to continuously); frequent use of computer and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.
Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppa's Material Handling is an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, protected veteran status, or other protected categories. Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job. Shoppa's Material Handling offers a competitive salary and benefits that include 401(K), health insurance,