POSITION SUMMARY: The Fire Protection Service Manager is responsible for overseeing service operations for a company's fire protection systems division. This includes managing technicians, scheduling, quality control, and maintaining strong customer relationships.
LOCATION: Pawtucket, RI
SALARY: $80,000 - $95,000 (depending on experience)
BENEFITS:
401K
Profit Sharing
Disability and Life Insurance Packages
PTO & Holiday Pay
Car Package
Annual Target Bonus goal up to 25%
KEY RESPONSIBILITIES:
Manage a team of service technicians who inspect, test, maintain and repair fire alarm, sprinkler and suppression systems
Schedule service calls and preventative maintenance visits for customers
Ensure service work is completed correctly, on time, and to customer satisfaction
Oversee quality control processes and documentation for service reports
Respond to and resolve customer complaints
Maintain inventory of service truck stock and equipment for technicians
Hire, train, and develop skilled service technicians
Achieve service revenue and profitability targets for the service department
Cultivate and grow customer relationships through excellent service
Collaborate with sales teams on system installations and retrofits
REQUIREMENTS:
3-5 years management experience in fire protection
Bachelor's degree in business management (preferred)
Fire Licensing (alarm, electrical, or sprinkler) preferred
Experience managing customers, logistics, payroll, profit & loss
Experience in scheduling/managing routes for a team or relatable skill
Strong customer service and communication skills
Prior experience as a fire protection technician is ideal
Strong organization and time management
The ideal candidate will have a mix of technical fire protection knowledge, management experience, and excellent customer service skills to lead 8-12 service team members.