General Description: Accountable for managing and improving overall performance and profitability of Syracuse, Rochester and Buffalo Branches including Sales, Operations, Safety, Employee Development, and Branch Events.
Responsibilities
Attains or exceeds branch sales and profit budget.
Manages relationship of expenses to sales and margins in order to achieve budgeted performance measures (metrics) including customer profitability.
Develops annual branch budgets; submits to Accountable Manager for approval.
Reviews branch metrics and remediates variances to budget.
Develops relationships and communicates with customers to identify and act on areas of opportunity.
Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation.
Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
Ensures all customer orders are picked, labeled, staged and/or loaded accurately and efficiently for customer pick-up or delivery.
Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.
Ensures branch inventory is accurate by following all inventory management and inventory affecting processes in branch manager's checklist.
Analyzes trends in equipment and parts sales; Recommends product additions and deletions per customer/sales demand and works with Inventory Controller and Purchasing to provide adequate stock levels.
Initiates, coordinates, and ensures the completion of branch facility maintenance issues, renovations, resets and repairs.
Initiates, coordinates, and ensures the completion of maintenance and repairs of branch warehouse equipment including RF scanners, bar-code printers and vehicles; and ensures OSHA Compliance.