Do you have a background in Business administration, Finance, or Economics, and seeking an opportunity to start a career in financial services? If you are experienced in customer service, have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you!
We are actively seeking Financial Customer Service Reps to join the Digital Adoption team within the Retirement Solutions dept to drive the transition of our customers from a hard copy based process to a new digital solution.
The Details:
Start Date - 2/3/25 (this role is a contract position)
End date - December 2025
Location: 10 West Nationwide Blvd Columbus, Ohio 43215
Hybrid work schedules 2 days in office and 3 days work from home
Hours of Operation: Monday - Friday within these hours 8:00 am - 7:00 pm EST
Compensation: $19.00/hr.
Available benefits: Medical, Dental, Vision, 401K, etc.
Paid Training
Parking provided
About the Job:
As a Representative, you will be responsible for handling both inbound and outbound plan sponsor inquiries related to the adoption of the Plan Sponsor website. Plan Sponsors will make contact with the solution center either via email or through the Technical Support Line to ask questions or seek assistance with using the self-service features within the website such as our FastPlay Payroll System or Task Center. Key Responsibilities:
Resolution of technical issues will be required handling inquires such as troubleshooting login issues or helping with general navigation.
Proactive calls to plan sponsors who have not yet taken steps to adopt the self-service features.
Processing inbound web access forms received in our workflow system. The inbound web access forms will require access to establish the proper web roles and enable the features for each plan upon receipt of the form in good order.
What we are looking for in a candidate:
Strong customer service skills with the ability to handle inquiries requiring issue resolution
Knowledge and experience using websites and other technology
Someone who can quickly learn the self-service features such that they are comfortable helping customers navigate and resolve common problems
Quick learner and self-motivated individual who is energized by helping others
As an ideal candidate you will have: • A completed or nearly completed bachelor's degree (preferably in Business, Communications, Economics or a related field) • One year of solid work experience in a service related field. Call Center, Restaurant, retail, administrative, hospitality, etc. • Deliver friendly customer service while talking on the phone and working through computer systems simultaneously
If you are someone who has a passion for helping others and enjoys working in a fast paced environment apply or send your resume to michelle.liggett@randstadusa.com for consideration.