The IT Manager is responsible for providing and supporting the hardware and software used throughout the Commuter Rail Network for both operational and administrative purposes. This manager maintains information technology strategies by managing staff and researching and implementing technological strategic solutions.
Description of Duties:
Develop, implement, and sustain plans for the inspection, maintenance, and lifecycle renewal of all information technology equipment and software across both the administrative and operational networks
Owns and optimizes System Security, Cybersecurity and stability of all systems, hardware, and applications
Serves as the Company's Cybersecurity Manager and owner/administrator of the Company's Cybersecurity Incident Response Plan
Oversees and administers all aspects of the PTC Safety Plan pertaining to train control and back office segments.
Oversees and administers Configuration Management and Software Management Control Plans as the Product Line Guardian for IT Systems
Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
Directs technological research by studying organization goals, strategies, practices, and user projects
Completes projects by coordinating resources and timetables with user departments and data center resources
Verifies application results by conducting system audits of technologies implemented
Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
Accomplishes financial objectives by forecasting requirements; preparing an annual IT budget; scheduling expenditures; analyzing variances; initiating corrective action
Maintains quality service by establishing and enforcing organization standards
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Contributes to team effort by accomplishing related results as needed
Serve as liaison to the customer MIS department
Develop and produce reports as required by customer and needed by Company managers
Support systems integration projects
All other duties assigned
Qualifications:
Bachelor's Degree in computer science, electronics, or information technology and/or a combination of ten years of IT work experience and education
Five years of experience with operating systems and application software, personal computers, local area networks, wide area networks, servers, laptops, LCD projectors, printers, routers, switches, hubs, networking cable, small tools, and standard office equipment