Are you a motivated, customer-focused individual with exceptional organizational skills? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, Crowsnest Broadband would love to have you join our team!
About Us:
Crowsnest Broadband is a growing Internet Service Provider headquartered in Altoona, PA. We are dedicated to delivering reliable, high-speed internet and exceptional customer service to our clients.
Position Overview:
The CSR and Dispatch & Scheduling Specialist will be the first point of contact for customers, ensuring their needs are met efficiently and professionally. This role also includes scheduling and coordinating service technicians to deliver optimal customer experiences.
Key Responsibilities:
Customer Support: Handle customer inquiries via phone, email, or chat, providing prompt and accurate information.
Issue Resolution: Troubleshoot customer issues and escalate them to the appropriate team when necessary.
Dispatching: Coordinate and dispatch technicians for service calls, installations, and repairs.
Scheduling: Plan and optimize schedules to ensure timely service delivery and minimal downtime for customers.
Documentation: Maintain accurate records of customer interactions, service calls, and schedules in our CRM system.
Follow-Up: Conduct follow-up communications to ensure customer satisfaction after services have been completed.
What We're Looking For:
Strong communication and interpersonal skills.
Excellent organizational and time-management abilities.
Problem-solving skills with a proactive attitude.
Familiarity with scheduling software and/or CRM tools is a plus.
Prior experience in customer service or a related field (preferred but not required).
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
A passion for helping others and delivering outstanding service.
What We Offer:
Competitive pay.
A supportive and collaborative team environment.
Opportunities for growth and development within the company.
The chance to work in a dynamic and growing industry.
Work Location:
This position requires the hired individual to work out of our Altoona, PA office.