Required: • Experience 12 to 14 years • Configuration and enhancements on the ServiceNow CSM FSO platform • Configure ServiceNow FSO Modules workflows applications scripts and integrations • Document technical design development processes and solution configurations • Identify opportunities to optimize performance and improve scalability • Develop ServiceNow FSO configurations including FSO data model setup PA enablement Commercial and Servicing Lines for Insurance workflow development etc • Build multiple FSO related features including advanced work assignment enablement configurations around reports dashboards etc • Document FSO development configuration and technical details prepare training material • Lead customer discussions demos and participate in customers engineers configuration reviews • Conduct workshops on development showcase and show and tell of developed product