hellocare is at the forefront of revolutionizing healthcare. As a hyper-growth leader in AI-Assisted Virtual Care Delivery, we provide an all-in-one platform that seamlessly integrates advanced software, cutting-edge hardware, and AI-driven solutions. Our services-ranging from AI-Assisted Virtual Nursing and Virtual Patient Observation, Virtual Sitting, Clinical Digital Whiteboard, Digital Room Sign, Patient Engagement, Hospital at Home and AI Ambient Dictation and Monitoring-are transforming how care is delivered to the top health systems nationwide.
With nurse shortages and clinical staff burnout at an all-time high, hellocare is helping hospitals overcome these challenges while enhancing the overall patient experience. We are not just a tech company; we are healthcare's most innovative partner, setting a new standard for virtual care delivery by making it more accessible, efficient, and patient-centered. Our mission is to bridge healthcare and technology by delivering revolutionary solutions that directly address the most pressing challenges in the healthcare industry. By improving clinical staff outcomes, reducing burnout, and enhancing patient experience, hellocare is transforming how care is delivered across health systems, primary care, and home care settings. We are redefining virtual care to make it more efficient, accessible, and responsive to the needs of both patients and clinicians, driving better outcomes across the board.
Role Overview: Chief Operating Officer (COO)
Join our mission-driven team as a Chief Operating Officer (COO), a senior executive role reporting directly to the CEO and Founder. As COO, you will oversee the daily operations of hellocare, ensuring our innovative solutions are delivered with excellence and scale. You will play a vital role in driving operational efficiency, ensuring seamless implementation of our virtual care solutions, and fostering a culture of collaboration and impact. This is your opportunity to transform healthcare operations and make a lasting impact in the industry.
By joining hellocare, you will directly impact the lives of healthcare professionals and patients alike, ensuring our operational strategies support our vision to revolutionize healthcare delivery.
Key Responsibilities:
Operational Leadership: Develop and implement operational strategies that align with hellocare's growth objectives and mission.
Process Optimization: Streamline workflows and processes to enhance efficiency and scalability across all aspects of operations.
Service Delivery Excellence: Oversee the delivery of hellocare's solutions, ensuring timely and successful implementations for our healthcare partners.
Cross-Functional Collaboration: Work closely with product, finance, sales, and clinical teams to ensure alignment and seamless execution of company objectives.
Team Leadership: Build and lead a high-performing operations team, fostering a culture of accountability, innovation, and excellence.
Performance Metrics: Establish and monitor KPIs to measure operational success and identify opportunities for continuous improvement.
Client Relationships: Strengthen relationships with healthcare systems and partners to ensure satisfaction and long-term collaboration.
Compliance and Risk Management: Ensure compliance with healthcare regulations and industry standards while mitigating operational risks.
Strategic Planning: Collaborate with the executive team to set and execute the company's strategic goals.
Innovation: Leverage data and industry insights to drive innovation in virtual care delivery and operational processes.
Your Profile:
Experience: 5+ years of senior operational leadership experience, ideally in the healthcare, technology, or telehealth sectors.
Expertise: Proven track record of managing complex operations and driving efficiency in a high-growth environment.
Industry Knowledge: Deep understanding of healthcare operations, including regulatory environments and operational challenges.
Leadership: Demonstrated ability to build and lead high-performing teams in a fast-paced setting.
Communication: Strong communication and interpersonal skills, with the ability to engage diverse stakeholders.
Analytical Skills: Exceptional problem-solving and decision-making skills, with a data-driven approach to operational management.
Technology Proficiency: Familiarity with operational management tools and healthcare technology solutions.
Education: Bachelor's degree in Business Administration, Healthcare Management, or related field; advanced degree preferred.
Why Join hellocare?
Be part of a company that is leading the transformation of virtual care delivery, partnering with the top health systems across the country.
Opportunities for professional growth in high-growth environment with cutting-edge technology that is directly solving critical healthcare challenges like nurse shortages and clinician burnout.
Competitive salary with performance-based incentives.
Comprehensive health insurance and benefits.
A dynamic, supportive team culture that fosters innovation and impact.
Make a real difference in the future of healthcare delivery in a fast-paced, innovative environment.
If you're passionate about transforming healthcare through innovation and want to be part of a mission-driven team, we'd love to hear from you. Apply today and join us in shaping the future of virtual care delivery.