Note: We are urgently hiring for this role due to a family emergency in the life of our current GM.
Tammah - Jackson Hole is a small, unique resort that was launched in May 2024 on a beautiful piece of land in Wilson, Wyoming. With 11 unique and luxurious geo-domes, our resort is a year-round high-end option for visitors of Jackson Hole and Grand Teton National Park. The resort serves as a base camp for visitors and offers an elevated but accessible camping experience to meet the growing interest in luxury camping in the Mountain West region.
Tammah - Jackson Hole is looking for a hospitality superstar to join our team as General Manager, with the responsibility of driving 5 star customer experiences, growing revenue, and continuing to build a fantastic hospitality team. This role offers the exciting opportunity for an experienced hospitality manager to engage in the early stages of a recently launched resort, build a fantastic team, as well as play a role in developing SOPs ; additionally, the General Manager will serve as the face of our young brand - a representative of our unique new offering to the outdoor community, and a representative of our company to the surrounding community. As such, the ideal candidate will have an entrepreneurial mindset, the ability to deliver operational excellence, and a passion for delivering an exceptional guest experience, along with significant hospitality management experience.
This is a full-time role located in Wilson, Wyoming.
Basic onsite housing will be available, if needed, for a qualified candidate. Higher pay can be negotiated if candidate lives off-site.
Responsibilities:
Day-to-day operational management:
Oversee ongoing day-to-day operations of the resort, ensuring constant operational excellence
Build upon current team with additional hires as needed to support ongoing operations
Maintain safety, cleanliness, and operational standards of the resort
Cultivate a friendly and welcoming environment for resort guests, providing proactive first-class customer service
Establish and maintain best practices in personnel management, sales, guest relations, operations, and community relations
Perform supervisory duties including recruiting, scheduling, training, performance evaluation, and coaching
Conduct regularly scheduled safety trainings to ensure compliance with all necessary health and safety procedures, including emergency preparedness
Maintain excellent curb-appeal of the resort at all times
Support marketing efforts to optimize resort occupancy
Develop local partnerships and marketing relationships
Manage customer queries and reviews, including Google and social media reviews
Accounting/Financial acumen; Ability to execute within a designated budget
Oversee resort finances, including oversight of spending, support of book-keeping and audits, etc.
Financial analysis of controllable expenses with appropriate action plans to improve financial results
Review all vendor invoices and contracts for accuracy
Provide timely and accurate reports to CEO, investors, and accountants
Identify and implement new opportunities and programs to drive revenue growth
Required Qualifications:
5+ years of hospitality management or related management experience
3+ years of team development and leadership experience
3+ years of budget management experience
Strong communications skills
Strong conflict resolution and problem-solving capabilities
Experience vetting, contracting with and managing 3rd party vendors
Track record of providing an exceptional level of customer service
Willingness to relocate to Jackson Hole and live near premises year round
Comfort with technology, including Google Suite, spreadsheets, resort management systems, etc.
Willingness to work weekends, holidays, and occasionally on-call 24 hours, as needed
Excellent interpersonal, motivational, organizational, and leadership skills
Able to lift 30+ pounds and spend significant time on feet and/or climbing/stooping/kneeling/crouching/crawling as needed
Comfort working in outdoor environments as needed, including in extreme temperatures and weather conditions
Valid driver's license
CPR/AED/First Aid certification, or willingness and ability to obtain upon hire
Preferred Qualifications:
Bachelor's degree in hospitality management or related field
Salary/Benefits:
We offer a competitive salary commensurate with experience and other qualifications