ESC has an exciting opportunity for a Warranty Specialist working onsite in the Waukesha Area with our premier client, a leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies in the Midwest, Plains, and Mountain States. The Warranty Specialist plays a crucial role in efficiently processing warranty claims, ensuring a seamless experience from claim receipt to vendor payment. Reporting to Warranty Supervisor, the Warranty Specialist will contribute to the company's customer-focused approach with a professional and enthusiastic attitude. The position starts as a 6-month contract opportunity.
Key responsibilities include:
Conducting general clerical duties.
Processing a high volume of warranty and labor claims.
Reconciling vendor credits with the warranty system.
Closing out claims in the accounting system.
Running monthly reports on open claims.
Handling customer emails and phone calls.
Performing other duties as assigned.
Skills and Qualifications:
Strong organizational skills.
Attention to detail.
Good written and verbal communication skills.
Proficient in Microsoft Outlook, Excel, and Word.
Fast and accurate data entry skills.
Ability to research discrepancies in a timely manner.
Creative thinking ability.
Capable of managing multiple responsibilities simultaneously.
Education/Experience:
High School Diploma or equivalent required.
Some experience with accounting practices is preferred.