We are looking to hire a Customer Success Product Manager for our direct client with expertise with working in a highly dynamic environment, who can maintain strong relationships with our customers and partners and is technically savvy with business acumen.
This role will focus on ensuring cross-product customer success for multi-product engagements across the Enterprise Data Services product portfolio and is instrumental in shaping customer relationship/engagement, organizational alignment, business improvement, product marketing and support of emerging product development.
In this role, you will have the opportunity to work directly with Data Architects, Product Owners, Design Engineers, Developers and Business Analysts in a rapidly evolving environment and help develop processes and procedures for the qualification of leads, transformation of customer outreach into product onboardings and operate cross-product when engagements involve multiple product teams.
Responsibilities:
Develop a customer success delivery strategy(s) with clear goals
Communicate clearly and consistently to manage expectations and understand and provide a positive customer journey from start to finish.
Provide analysis and reporting of customer feedback.
Collect and share customer feedback with relevant teams.
Develop metrics that provide insight to product teams and management
Leverage empathy and relationship skills to foster strong customer and product team connections to enable the delivery of value from multiple product teams.
Responsible for processes, tools and platforms, cross-functional communication, client engagement and critical stakeholder management for enterprise cloud data products and services
Influence product requirements and feature roadmaps from concept through delivery.
May oversee development of business requirements, which align with the overall objectives and manage scope to plan.
Provide consulting and guidance on business solution development in the data and analytics space and cloud technologies
Demonstrate leadership, collaboration, exceptional communication, negotiation, strategic and influencing skills to gain consensus and produce the best solutions.
Promote collaboration across business and IT organizations
Qualifications:
Bachelor's degree in Computer Science, Information Systems, Business, Economics, or similar discipline or equivalent work experience
At least 7 years of product management customer success experience.
Familiarity with cloud technologies
Excellent relationship building and communication skills.
Demonstrates analytical and problem-solving skills.
Ability to coordinate and work with diverse groups of subject matter experts.
Must possess strong technological aptitude along with strong system and process analysis skills.
Must possess solid business acumen, and can communicate effectively, conduct meetings and deliver formal presentations.
Ability to work effectively independently or in a team environment.
Ability to influence successfully in a highly matrixed or virtual organization.