looking for a candidate that has experience and can demonstrate experience working in a team environment with multiple IT groups and customer-facing departments.
Specifically, it's important that candidate has below experience: • following defined procedures for laboratory computing support • understanding and articulating the unique needs of a laboratory environment and how it differs from other user environments • using and demonstrating use of TCP/IP, DHCP, DNS, and LAN/WAN networks for laboratory support • with demand management skills - handling multiple requests for work, resourcing and prioritizing various work scopes.
Skills/Knowledge Required:
5-7 years Win7 and Win10 operating systems knowledge
Ability to perform logical OSI layer troubleshooting to determine root cause of errors
Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
Subnetting and basic network security
Familiarity with ServiceNow ticketing system and reporting metrics
Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
SCCM software deployment & management tool
Remote desktop / remote support software experience for technical troubleshooting
Microsoft Office 2016 and O365
Microsoft Teams/web conferencing services
Data storage, migration, and archiving best practices