Stateside is a minority-owned, California, Small-Business Certified creative & technical digital agency that was founded 11 years ago. We focus on providing efficient, scalable production services through the allocation of international collaborators and resources.
Working at Stateside is being part of an international team of creative, innovative thinkers who are leaders in their fields. At Stateside, you'll grow your career as you work with top U.S. corporations and help create the technology that moves businesses into the future.
Job Summary
As a Client Success Manager, you'll be the primary advocate for our clients, ensuring they receive exceptional service and achieve their desired outcomes with our products and services. You'll work closely with clients to understand their needs, offer strategic guidance, and support them through their journey, all while fostering strong, lasting relationships. This role focuses on delivering value and ensuring clients remain satisfied and successful, driving retention and long-term partnerships.
Key Responsibilities
Client Advocacy: Serve as the main point of contact for clients, building strong relationships and ensuring their ongoing satisfaction with our solutions.
Client Onboarding & Support: Guide clients through the onboarding process, ensuring they understand how to fully utilize our products and services to meet their goals.
Proactive Relationship Management: Regularly check in with clients to ensure their needs are being met, address any concerns, and identify opportunities to improve their experience.
Strategic Guidance: Collaborate with clients to define their objectives and success metrics, offering tailored advice and strategic recommendations to help them achieve their goals.
Client Retention & Growth: Focus on building long-term relationships, ensuring client retention, and identifying opportunities to expand service offerings or enhance the client's experience.
Cross-Functional Collaboration: Work closely with sales, marketing, and product teams to ensure that client feedback and needs are communicated and addressed, ensuring clients receive the best solutions.
Problem Resolution: Quickly and efficiently resolve any issues or concerns that arise, ensuring a smooth client experience and preventing potential disruptions.
Client Reporting & Metrics: Track key client metrics, including satisfaction and retention, and report regularly on client success, identifying areas for improvement.
Feedback Loop: Gather client feedback, share insights with internal teams, and assist in the continuous improvement of our products and services to meet client needs.
Must-Have Qualifications
Bachelor's Degree in Business, Communication, or a related field.
3+ years of experience in client success, account management, or customer service, preferably in a B2B environment.
Proven experience managing client relationships and improving customer satisfaction.
Strong communication and interpersonal skills with an ability to build rapport and trust with clients.
A passion for helping clients succeed and solving problems.
Highly organized with the ability to manage multiple clients and priorities simultaneously.
Strong analytical skills with the ability to track and act on client feedback and data.
Experience using CRM tools and client success platforms is a plus.
Ability to collaborate effectively with internal teams to deliver the best client experience.
A solution-oriented mindset with the ability to navigate challenges and deliver value in a fast-paced environment.
Occasional travel to client sites (valid visa required).
Focusing on candidates located in CA, TX, NY and DE
Why Join Us?
This is an exciting opportunity to make a real impact by helping our clients achieve their goals and drive their success. As a Client Success Manager, you'll have the chance to build lasting relationships, drive client retention, and ensure clients are fully supported every step of the way. If you're passionate about customer success, problem-solving, and making a difference, we'd love to hear from you!
Stateside is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis, including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.