Job Summary:We are seeking a detail-oriented and tech-savvy Customer Support Specialist to join our team. As a key player in our operations, you will be responsible for managing customer inquiries, processing orders, and providing exceptional support. Your role will be pivotal in ensuring customer satisfaction and contributing to the efficient functioning of our daily operations.Key Responsibilities: Utilize customer service management software (Reamaze) to effectively manage customer inquiries and tickets. Handle customer phone calls with professionalism and efficiency, resolving issues in a timely manner. Process returns, replacements, and shipping claims accurately to uphold customer satisfaction. Provide personalized service to high-profile customers and influencers by selecting items tailored to their preferences. Verify shipping addresses to minimize delivery complications and ensure smooth order fulfillment. Utilize various business tools, including ERP platforms like Odoo and Fulfil, as well as e-commerce platforms like Shopify, Luna, and Wonderment. Maintain backend inventory systems to ensure accurate product listings and availability. Develop a strong understanding of our products to effectively promote loyalty programs and enhance customer engagement. Assist with order fulfillment operations during peak periods to support the team.Who You Are: A customer-focused individual with a strong problem-solving ability and a commitment to delivering top-notch service. Capable of multitasking effectively and managing customer interactions alongside operational tasks. Comfortable with technology and eager to learn new systems and tools. Detail-oriented with excellent communication skills, both written and verbal. Passionate about our mission to provide premium snacks to health-conscious individuals.What We Offer: Competitive compensation based on experience. Opportunities for career growth and advancement within a dynamic and innovative company. Comprehensive benefits package, including 401(k), health, and dental insurance. Employee discounts on our premium snacks. recblid 027c6vo5en5y19vq2jnxjxe2bbm1z3