The Customer Service Specialist serves our patients, members, and providers.
Responsible for answering phone calls and scheduling patient appointments.
Triage phone calls as necessary, may conduct patient/member pre-certi?cation to ensure coverage for appointments and medical care, with the assistance of data and technology.
They function as liaisons and ensure a high-value and personalized experience. For Client Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.
Skills:
One (1) - three (3) years of customer service experience.