Job Title: Sr Escalation Engineer (Layer 3) Location: 100% onsite in Irvine, CA Employment Type: Direct-hire Compensation: $130,000 to $180,000 (based on experience)
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Partnered with a client who is at the forefront of the future innovation hub of next-generation networking, smart/IoT products, and software services. Be a part of a pivotal time in propelling the global ventures.
Job Title: Sr Escalation Engineer (Layer 3)
Overview:
Join a dynamic and innovative team as a Sr Escalation Engineer! In this role, you'll be at the cutting edge of technology, collaborating with brilliant engineers to design and develop top-tier, high-speed networking products for global users. You'll have the opportunity to work with the latest networking technologies and contribute to creating smart home solutions that enhance the lives of millions. With us, you'll grow, innovate, and help shape the future of connectivity!
Key Responsibilities:
End-to-end solution testing based on B2B customer requirements or topologies.
Act as a trusted liaison with B2B customers-understanding their unique needs and driving customer satisfaction from project inception to completion.
Troubleshoot and resolve complex issues, replicating in-house environments to ensure rapid issue resolution.
Explore exciting new opportunities in industries like hospitality (MDU/UC/POS/Hotel), identifying potential for innovation and growth.
Conduct in-depth root-cause analysis and diagnostics of products, identifying recurring issues and developing effective solutions.
Apply a deep understanding of networking protocols and architecture, including gateways, switches, and access/wireless points at Layer 3 level.
What You'll Bring:
A Bachelor's degree in Computer Science, Electronic Engineering, or a related field.
At least 5 years of hands-on experience in developing network products or providing Level 3 technical support.
A strong grasp of fundamental networking protocols such as TCP, STP, ARP, Ethernet, OSPF and more.
Expertise in core network technologies, including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac/ax wireless networks.
In-depth knowledge of networking architectures, including gateways, switches, and wireless access points, at the Layer 3 level.
A passion for solving complex problems and a knack for troubleshooting in fast-paced environments.
Familiarity with network protocol layers and expertise in using network analyzers like Wireshark, EtherReal, OmniPeek.
Outstanding communication skills and a collaborative mindset, with the ability to work across diverse teams and drive results.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.