Own the End User Computing Mobile Device Management (MDM) and Modern Endpoint Management (MEM) systems while contributing significantly to the Windows and Mac OS desktop platforms, including patching, performance tuning, troubleshooting, and platform migrations (Windows 11).
Outcomes:
Inherit and enhance existing MDM platforms (Intune, Jamf).
Validate and refine planning for the migration from Windows 10 to Windows 11, ensuring a smooth transition across various devices.
Collaborate and build mutual respect across the Virtual Desktop Infrastructure (VDI) team.
Learn, master, and refine physical device patching and version control while maintaining high standards and efficiency.
Envision future directions and platform options for all use cases.
Test all new physical device OS/app deployments, ensuring compatibility and striving to exceed predefined performance standards.
Assure and enhance ongoing maintenance practices, tools, and performance metrics.
Ensure adjacent EUC engineers and admins understand and take pride in ownership of future state systems and processes.
Document all changes and processes accurately for future reference.