Resolution Specialist at McKesson in Fort Worth, Texas

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.



Mission

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes - one patient, one partner, one therapy at time.



Purpose

The Resolution Specialist is responsible for performing intake and Rx Setup (facilitating the processing of prescriptions) activities, and functions in accordance with company policies and procedures to assist in the flow of dispensing drugs to the patient.



Key Responsibilities



The Advanced Care Team is a department that works orders from end to end (fax to FedEx)

• Review contents of referral to ensure complete and accurate information has been received. Create a patient profile from a scanned or faxed image by entering correct patient and provider information to ensure all other groups can successfully serve the patient


• Conduct initial check of prescription to ensure clinical accuracy for processing


• Communicate with providers regarding referral status, prescription clarification, missing information, or patient concerns so that all information is collected and accurate before it reaches other teams for furthering processing Updating concise progress notes to ensure other roles within the workflow can quickly assess the status of the referral


• Enter new provider information (i.e., National Provider Identifier) accurately into the system so that the Business Intelligence group can complete their reporting


• Enter pharmacy benefits or medical benefits and adjudicate claim


• Resolve any claim issues


• Initiate prior authorization for the medication if needed


• Find funds and grants for the patient if needed


• Work all new drug launch medications for the first 6 months


• Work Escalation Smartsheet to resolve any escalation issues


• Handle all US Oncology Network prescriber referrals


• Perform other duties as assigned

Minimum Requirement



Typically requires 5+ years of related experience.



Education

High School Diploma required



Certifications

• Current CPhT (Certified Pharmacy Technician) certification required; must be current, without restrictions


• Registered with Texas State Board of Pharmacy required; must be current, without restrictions (if in Texas) Registered with North Carolina Board of Pharmacy (if in North Carolina)

Critical Skills

• 5+ years pharmacy experience


• Strong organizational skills, ability to prioritize, attention detail and work under pressure. Effective communicator who can multitask.

Preferred Skills

• Proficiency in Microsoft applications


• Collaborative and willing to learn new things to go above and beyond expectations


• Flexible, adaptable, conscientious and detail oriented


• Highly motivated and committed to excellence for the team and the patients we serve

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$22.56 - $37.60



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



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