Associate Customer Technology Support Rep-1 at McKesson in Austin, Texas

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.



Customer Technology Service Desk Representative




Current Need:



We are seeking a Customer Technology Service Desk Representative to join our team.



Position Description:



McKesson Medical-Surgical's Customer Technology Support team is looking for highly motivated individuals with a great work ethic and a passion for being at the forefront of healthcare technology. This job entails answering both customer and employee inquiries on a variety of products via phone support, email support and a ticketing system.


Our proprietary product offerings include:

• SupplyManager e-commerce ordering system
  
  

• ORBITS suite of inventory and charge management products, includingbarcode scanning technologies.
  
  

• As well as various other company products currently in the environment or yet to come.
  
  

The person in this role would be considered the knowledge expert ontheseservices,offering support as well as assisting to resolve simple connectivity and web-based issues.


The support team operates Monday through Friday, from 7AM-7PM CT.



Minimum Requirements

• Entry level General IT experience

• Intermediate experience with MS Office (Word, Excel)
  
  

• History of escalation/ticketing system experience
  
  

Additional Knowledge & Skills:

• 
  Customer Serviceincluded instruction of users and coordination of resources needed to support/resolve
  
  

• 
  Active Listening and Comprehension -Hearing and understanding the true issues behind the customer interaction.
  
  

• 
  Critical Thinking and Complex Problem Solving-Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  
  

• 
  Computer Technology -Better then general knowledge of Word and excel related suites. (documents, spreadsheet manipulation) Web navigation as well as browser troubleshooting. A+ and/or related certifications are useful but not required.
  
  

Education

BS degree or equivalent experience.



Physical Requirements

General Office Demands



Must be authorized to work in the US. Sponsorship is not available for this position.



Career Level: B-1



We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$16.22 - $27.04



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



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