Fleet Liaison / Call Center Support at HAYS in Atlanta, Georgia

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Fleet Liaison / Call Center Support in Atlanta, GA.


Role Description


Job Responsibilities:
• Positions make up a "mini call center" with three people handling an 1-800 line, acting as the face of the dealers.
• Issue/assign control numbers allowing qualified customers to participate in the fleet program to receive discounts.
• New center will run simultaneously with the original center through August 2025 to ensure a seamless transition.
• Call volume increases toward the end of the month, which can be stressful due to volume and quick turnaround time.
• Respond to dealer, customer, and regional phone calls, emails, and faxes via Fleet Operations' 1-800 phone number, email box, and received faxes.
• Handle or redirect calls to appropriate Fleet personnel and log calls into the Communications Database.
• Validate and issue Corporate Account Numbers (CANs) to new Fleet accounts.
• Validate and issue Executive Allowance Bonus (EAB) control numbers to customers.
• Validate and issue Fleet Employee Program (FEP) control numbers to customers.
• Provide customers with replacement EAB or FEP Incentive Forms as needed.
• Assist with department projects.


Skills & Requirements


Top 3-5 Required Experience:
• Must have call center experience (Detail-oriented, courteous, Superb communications and able to handle pressure and high volume well.)
• Some customer relations experience is required.
• 1-3 years of professional experience OR New college graduates (4-year degree) without experience who are trying to get their foot in the door at the client will also be considered.
• Proficient in Microsoft Outlook, Word, PowerPoint, and Excel.
• Flexible with staggered schedules (8-4, 9-5, or 11-7).
• Flexible to work overtime at the end of the month, potentially staying until 8 pm to field phone calls.
• Rarely work weekends/holidays but may be needed occasionally.


Top 3-5 Plus Skills
• Automotive industry experience highly preferred.


Attributes:
• Self-starter and proactive.
• Customer-focused.
• Works well with minimal supervision.
• Works well with others.
• Reliable and dependable.
• Process improvement oriented.
• Follows through and possesses a sense of urgency.


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1168305 - Ken Remy