Specialist 2: Product Management at Comcast in Philadelphia, Pennsylvania

Job Description:

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Join our team and redefine Xfinity's multifamily experiences. We are looking for a passionate problem-solver to join the Multifamily product team to support our product portfolio.
Nearly a third of Comcast's customers live in a multifamily environment, including apartment buildings, condominiums, dormitories, senior living facilities, and more. As the demands of our multifamily customers grow, we must respond with specific systems, interfaces, and services to meet their needs.

Job Description

About the Team

Xfinity's multifamily team is committed to accelerating subscriber growth, delivering great customer experiences through reliability, and building next-gen products.

On the Multifamily Product team, we enjoy our jobs and working together. We've included some of our values here. If you would like to work on a team like this, please apply.

• We value a workplace in which everyone can be their authentic self each day

• We value each other, caring before criticizing

• We value people over process and procedures

• We value diversity of opinion: it drives better design

• We value elegant and simple design over complex and cumbersome patchwork

• We value collaboration and openness over self-serving behavior

• We value attitude over aptitude

This might be for you if you:

• lead with empathy to understand customer needs

• enjoy identifying and exploring opportunities for the business

• want to bring an idea from discovery to delivery

• get excited about software solutions, automation, and have an innovation mindset

Some of the day to day will include:

• analyzing the customer and property experiences

• identifying gaps and defects with the systems and processes

• hosting discovery and design sessions to solution product gaps and contribute to the product roadmap

• partnering with the Product leads to assess experiences and identify opportunities

• reviewing feedback from users and operations to evaluate experience needs

• supporting the Market Problem Backlog

• gaining and maintaining domain expertise in our rapidly evolving industry

• building strong working relationships with key stakeholders within the Company, including business units, sales leaders, field sales personnel, field installation personnel, and engineering teams

• soliciting constant feedback from users of the platform, including building owners and property managers

Must Have Skills:

• Analytical - ability to identify, prioritize, and address customer pain points and systematically assess systems and processes to uncover inefficiencies, bottlenecks, or defects. Includes root cause analysis.

• Problem Solving - developing solutions that meet customer & product needs in a practical and innovative way

• Critical Thinking - evaluate opportunities and weigh the potential impact on business objectives and customer satisfaction

• Strategic Vision - ability to align opportunities with overall business goals

• Innovative Mindset - a natural curiosity and willingness to experiment with new ideas, technologies, or approaches to drive progress

• Cross-Functional Collaboration - working effectively with product teams, developers, designers, and other stakeholders to bring ideas to life

• Relationship Building - building trust and rapport with colleagues and customers

• Clear Communication - effectively convey ideas, product benefits, and solutions to both technical and non-technical audiences

• Persuasion & Influence - ability to present ideas in a compelling way, persuading stakeholders or customers to buy into new initiatives, product changes, or enhancements

• Facilitation Skills - leading productive meetings, brainstorming sessions, and cross-functional collaboration efforts, ensuring all voices are heard, and consensus is reached.

• Resilience - remaining focused and maintaining a positive attitude despite setbacks or challenges, especially with complex products

• High level of accountability - take ownership of problems and see them through to resolution

• Attention to Detail - Managing the intricacies of the product lifecycle, ensuring no critical steps or details are missed

• High energy - thrive in a fast-paced, high-rate-of-change setting; ability to balance competing priorities in a very dynamic environment

Education and Experience

• Bachelor Degree or equivalent business experience

• Experience. Generally looking for 1-2 years of relevant or potentially relevant experience (we would love to hear your explanation as to why your unique experience would make the team more successful; if you don't quite fit the mold, apply anyway)

Preferred Qualifications

Below is our list of preferred qualifications. We know that people with different skills and experiences can be successful in this role as well. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.

• Standards of Integrity - exhibit the highest personal and professional standards of integrity and ethics, maintaining the trust and respect of peers

• High level of accountability - take ownership of problems and see them through to resolution

• High energy - thrive in a fast-paced, high-rate-of-change setting; ability to balance competing priorities in a very dynamic environment

• Teamwork - have strong collaboration skills with experience in bringing together cross-functional teams

• Consensus Builder - have the ability to influence partners with diverse points of view and build consensus

• Big picture mindset - have the ability to zoom in and out of details and balance both technical and strategic demands

• Exceptional organizational and program management skills - be able to breakdown and track complex projects, to integrate input from multiple sources, and to identify and track dependencies across projects

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

Learn more atjobs.comcast.com/life-at-comcast/benefits

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

Comcast is an EOE/Veterans/Disabled/LGBT employer.

• Medical & Dental


• 401(k) Savings Plan


• Generous paid time off


• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.


• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.


• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.


• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Innovation; Customer Feedback; Product Roadmap

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

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