Are you a skilled communicator with a knack for problem-solving?
Our client, a leading healthcare provider, is seeking a Patient Financial Counselor to join their dynamic team. This role involves proactive outreach to patients to resolve outstanding balances and ensure financial clarity.
Key Responsibilities:
Contact patients via phone, email, and other channels to address outstanding balances
Utilize electronic health records to review and update patient information
Research and resolve billing discrepancies and patient inquiries
Negotiate payment arrangements and settlements with patients
Process payments and update patient records
Collaborate with clinic staff on patient billing issues
Meet or exceed productivity and quality standards
Qualifications:
1+ years of experience in patient billing, patient calls, AND collections
1+ years of experience in understanding the policies of insurance companies and how they impact the patient
High School Diploma or Equivalent
Computer and MS Office Skills (Familiar with Excel)
Strong communication and interpersonal skills
Excellent organizational and time management skills
Proficiency in electronic health records (EMR) and patient engagement platforms
Ability to work independently and as part of a team