Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Director Fraud Claims Prevention
for a direct hire opportunity with a financial services client.
Responsibilities:
The Director of Fraud Claims Prevention develops and maintains the people, process and technology required to correctly decision all out sorted exception payments before committed processing deadlines.
Constantly evaluates opportunities for process improvement including leveraging AI and RPA.
Builds teams that are knowledgeable/balanced in payments and customer satisfaction.
Given the speed of new fraud attack vectors, develops change management readiness capability for all employees
Understands the end-to-end flow within Fraud Protection Services to provide total cost reporting on decisioning.
Provides guidance to LOBs on new payment product offerings or changes that may affect fraud losses/customer experience.
Develops detailed fraud reporting on the success/failure of employee decisions which include false positive ratios and fraud losses avoided.
Sets key performance indicators to measure and improve team performance.
Leverages capacity planning models to meet day to day volumes
Evaluates risk factors when making critical business recommendations.
The Director of Fraud Claims Prevention promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization; completes internal testing to ensure compliance.
Responsible for interviewing, hiring, planning, assigning work, appraising performance, progressive discipline and resolving problems.
Provides leadership, direction and growth opportunities to members of the organization in accordance with the Company's policies and applicable laws.
Qualifications:
Bachelor Degree required; Masters Degree preferred or combination of education and work experience.
Minimum of 8-10 years of industry experience required; 10+ years preferred
Must have minimum of 8-10 years of personnel management experience
Must have 8-10 years of payment or deposit experience.
Must be able to travel domestically as required for site visits, etc
For immediate consideration, please click "Apply" and use Job Code BHJOB11837_4171. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4171. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V