Deskside Support
at Cygnus Professionals Inc.
in
Waukesha,
Wisconsin
Posted in Other about 20 hours ago.
Type: full-time
Job Description:
Position: Deskside Support
Location: Waukesha, WI
Duration: Contract
Desk side services
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases