The full-time office manager will be responsible for overseeing daily office operations, manage administrative tasks, and acting as the primary contact for consultants and customers, as well as providing top-tier support to the company's President for our skincare and beauty franchise operations. S/he will be the backbone of our office and point person for all customer service, and product and inventory management, owning various related systems/solutions and associated reporting. Always putting the customer first, this position and its success will be heavily dependent on a positive attitude, solid work ethic, and desire to go above and beyond. Be a part of an inspiring beauty business focused on excellence, innovation, and customer service. This position requires an on-site presence Monday through Friday during standard business hours. Candidates must be available and willing to work on-site.
DUTIES AND RESPONSIBILITIES: • Communication & Collaboration. Provide first-line support, top-tier customer service, and resources with respect to inquiries to and requests of the company's customers and consultants, either providing resources/answers directly or providing direction to the appropriate resource for support (e.g., handling incoming calls and emails, processing orders, resolving inquiries / order issues, etc.). Collaborate with the company's President to lead and support the growth of the franchise. • Financial, Product, and Records Management. Track office expenses and manage general administrative budget. Process order invoices, receipts, and payroll / commissions with precision. Pack and ship all orders accurately and maintain efficient inventory levels. Own and maintain all records, including filing & database systems (as well as parallel electronic document files) for the company's customer base (including order history). • Product Education & Marketing. Create and execute marketing materials, including flyers, emails and social media posts to promote products and upcoming events. Assist with all product questions and education. • Office Operations. Oversee space management, maintaining a clean and organized work environment. Manage vendor relationships for office services (e.g., inventory delivery, USPS, parcel carriers, etc.)Process mail and packages (in / outbound) and manage office supplies and equipment. • Company Initiatives. Serve as lead and general support for all initiatives that may arise from time to time, including implementing or integrating new systems, synergies/efficiency efforts and other company initiatives.
POSITION QUALIFICATIONS: • 3+ years of office administration/management experience • Excellent organizational skills, initiative/ownership, intuitiveness, detail orientation, responsiveness, interpersonal skills, sensitivity to confidential information, and a can-do attitude • Interpersonal skills to effectively communicate with internal and external parties • Adept, creative and effective problem-solving skills and affirmative goal-oriented initiative. • Demonstrate attention to detail with strong prioritization and organizational skills to maximize efficiency, ensuring deadlines are met. • Demonstrate ability to handle and safeguard confidential and sensitive information • Adept systems administration skills in terms of driving creative solutions, troubleshooting, and running reports • Microsoft Office (Word, Outlook, Excel), Adobe, Canva, and strong computer skills. Shopify & Flight Commerce experience is preferred • Office and department administration
PHYSICAL REQUIREMENTS: • Sitting, standing and lifting for up to 20 lbs.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits.
HOURS • Monday - Friday 9AM - 5PM • In office; hybrid work is not available
EQUAL OPPORTUNITY STATEMENT
It is and will continue to be the policy of Aloette of Metro Atlanta, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.