IT Support Administrator at CTS Corporation in Lisle, Illinois

Job Description:

About Us:

We are committed to finding smart solutions that enable an intelligent and seamless world. Our success as a world-class leader in technology has evolved from humble beginnings. In 1896, the enterprising father and son team of A.J. and George A. Briggs partnered with S.A. Buffington, a Chicago lawyer, to establish Chicago Telephone Supply Company (later to become CTS).

Today, CTS is a leading designer and manufacturer of sensors, actuators, and electronic components for suppliers and original equipment manufacturers. We have over 20 locations in 12 countries and more than 3,500 employees. Our innovative sensing, connectivity, and motion solutions offer a diverse range of products across diversified end markets including transportation, medical, aerospace and defense, and industrial. We are at the forefront of supporting innovating life-changing technology, focusing on quality to keep people safe, healthy, and happy.

About Us:

We are committed to finding smart solutions that enable an intelligent and seamless world. Our success as a world-class leader in technology has evolved from humble beginnings. In 1896, the enterprising father and son team of A.J. and George A. Briggs partnered with S.A. Buffington, a Chicago lawyer, to establish Chicago Telephone Supply Company (later to become CTS).

Today, CTS is a leading designer and manufacturer of sensors, actuators, and electronic components for suppliers and original equipment manufacturers. We have over 20 locations in 12 countries and more than 3,500 employees. Our innovative sensing, connectivity, and motion solutions offer a diverse range of products across diversified end markets including transportation, medical, aerospace and defense, and industrial. We are at the forefront of supporting innovating life-changing technology, focusing on quality to keep people safe, healthy, and happy.

Position Summary

As the IT Support Administrator in our corporate office in Lisle, you will assist end-users on their IT-related issues. This person will have the ability to communicate, analyze, and solve their problems. The IT Support Administrator will have a high-level IT acumen to help streamline processes and procedures. This role will be part of a team that require the ability to work within the team as well as work independently on key projects. This is a full-time in-office position.

Key Responsibilities

• Ticketing System – First line defense of issues and requests for the site and be able to close tickets in a timely manner. Can troubleshoot, provide solutions, or delegate issues to other IT site administrators or escalate to proper IT teams to solve problems.
• Onboarding new hires – Creating user accounts, build laptops using an imaging system, and work with managers and employees to streamline onboarding processes.
• Asset Management – Maintain inventory records in our system including providing context of user equipment and upcoming equipment that will need to be replaced.
• Endpoint Level hardware and software upgrades - Perform site-wide upgrades as needed with established procedures for installation and machine configuration.
• IT Documentation – Document procedures, standards, best practices configuration, settings, and installation sequences.
• Disaster Recovery and Business Continuity – Understand principles of backup solutions, restoring files, and facilitate end-user requests when needed.
• Provide On-call support as needed as well as manage phones and printing support.
• Ensure that that site maintains compliance to CTS Policies and Security Program.

Required Knowledge, Skills, and Abilities

• Hands on experience using Windows 10 and 11 within a business environment.
• Microsoft Office 365 experience including Teams, OneDrive, and Sharepoint required.
• Strong written and verbal communication with plant employees, office workers, and executives.
• Experience with Active Directory Administration and Outlook/Exchange Administration.
• Familiarity building endpoint imaging and demonstrate Windows and hardware updates.
• Experience with Service Desk ticketing solutions.
• Experience using remote tools to troubleshoot equipment off-site.
• Basic understanding of DNS, DHCP, VPN, and Wi-Fi.
• General understanding of backup strategies.
• Print Server Administration.

Required Qualifications

• 3+ years of helpdesk experience troubleshooting required.
• AA/BA in a computer related field OR computer certification – A+, MS 365 Admin preferred.
• Strong interpersonal skills, customer-service mindset, and the ability to excel in a team-oriented environment as well as being a self-starter.
• Preferred having worked in a multi-site environment as we have a global presence.
• Experience working with conference room equipment (Logitech Rally) preferred.

Physical/Working Conditions

• Required to be on-site daily to assist users in-office as well remote support at other facilities.
• Hours: M-F 7a-4p
• Required to carry 50+ pounds to transport and install equipment.
• Must be able to go up and down steps.
• Exposure to moderate noise levels and use of chemicals.

Join Us

At CTS, one of the ways we recognize the value of our employees is through our comprehensive benefits program. Highlights of our benefits program for full-time employees include:

• Health Benefits
• 401K
• Paid Time Off
• Holiday Pay
• Employee Assistance Program
• Paid Parental Leave
• Pet Insurance
• Tuition Reimbursement

The expected annual salary range for this position is $68,000-89,000.

Please note the salary information shown above is a general guideline only. CTS considers a variety of factors when setting base salary rates including, without limitation, a candidate’s skills, experience, and qualifications, as well as market and business considerations.

Ready to shape the future? Apply now to join a world leader in sensing and connectivity.

United States EEO Statement

CTS Corporation is an affirmative action/equal opportunity employer who complies with all applicable federal, state and local employment laws. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CTS Corporation will be based on merit, qualifications, and abilities. It has been and shall continue to be both the official policy and the commitment of CTS Corporation to further equal employment opportunities for all persons regardless of, among other characteristics, race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristics protected by applicable Federal, State or Local law.

We fully comply with all applicable Department of Labor and EEOC rules, regulations, guidelines, and orders including but not limited to Executive Order 11246 and 41 C.F.R. §§ 60-1.4, 60-250.5(a), 60-300.5(a) and 60-741.5(a). The parties hereby incorporate the requirements of 41 C.F.R. §§ 60-1.4(a)(7), 29 C.F.R. Part 471, Appendix A to Subpart A, 41 C.F.R. § 60-300.5(a) and 41 C.F.R. § 60-741.5(a), if applicable. Except where prohibited by law, all offers of employment are contingent upon successfully passing a background check and drug screening.

ADA accommodation statement: If you require reasonable accommodation in the application process, call Human Resources at 630.577.8811. All other applications must be submitted online.

United States Additional Considerations

It is unlawful in all states where the Company operates, including Massachusetts, to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates applicable laws may be subject to criminal penalties and civil liability. The Company does not require a lie detector test as a condition of employment nor continued employment.

Applicants must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the United States.

No agencies, please. We do not accept any unsolicited resumes and are not looking to engage an agency. We receive inquiries from agencies daily. Do not direct any inquiries or emails to hiring managers. It is not our standard practice to utilize agencies; we are a federal contractor and need to comply with the same process for all.

Global Privacy Policy

Click Here to Read CTS’ Privacy Policy https://www.ctscorp.com/privacy-policy/

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