Job Description for WeVision Incident Engineer (Harmony/Kafka/CoreDataPL direction)
Minimum Qualifications:
Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
2 years of experience in tech support, service, software development, quality assurance, solution consulting or relevant software engineering projects.
Preferred Qualifications:
Bachelor or Master's degree in Computer Science, Engineering, or equivalent practical experience
2 years of hands-on experience in complex projects in the software industry
Quick learner, self-sufficient in learning a broad array of topics in a short amount of time
based on video trainings or documentations
Interested in diving into the technical fields utilizing extensive troubleshooting skills
Ability to work with multiple differing priorities in a fast-paced, constantly changing
environment
Excellent communications, logical thinking and analytical skills
Multitasking acumen, resilient, and able to handle pressures
Uplifting, empathetic and a marvelous team player
Extraordinary English (Esp. reading and writing)
Growth-mindset and life-long learner
Craving for challenges and can work independently
Be flexible and adaptable to changes and new learnings
Nice-To-Have Qualifications:
Experience working in one or more of: data streaming and processing, Kafka, ZooKeeper, Databricks, Database, Apache Spark, Linux, Command line/scripts (Bash, Python/Json), authentication/authorization, AWS infrastructure and web services, Snowflake, Airflow, Kubernetes, containers, or similar technical projects.
Complex hands-on tech support or Dev/QA experience with strong troubleshooting skills
Familiarity with Github/Datadog/Grafana/Jira/Confluence/Google Doc
About The Job
As an Incident Engineer working for one of our largest clients, you will work closely with Incident Manager, other peer Incident Engineers globally and client-side senior dev engineers and team leads to mitigate incidents happening during the shift based on the incident runbooks, existing documents, self-research, investigation, troubleshooting, testing or experience. You will be able to learn a broad array of cutting-edge technologies on data processing and streaming, Kafka,and etc.
Responsibilities
Work on three major projects as the incident engineer.
1st tier responder, acknowledge quickly, analyze the incident, search the
knowledgebase and be able to find out the accurate solutions to mitigate the issue independently.
Dig deeper to find out the root cause for the incident and record down explicitly the
results as well as learning tips for team sharing.
Expand the knowledge set and continue to accumulate hands-on experience and work
independently on the incidents without guidance.
Communicate proactively with the incident manager and the senior dev engineer/team
leads from the client side.
Report thoroughly on the research results and escalate the incidents as needed.
Be a self-starter and able to connect the dots on the various incidents to find out the
unique patterns behind certain symptoms
Summarize the learning tips and be able document and share the knowledge with the
global team.
Keep learning from the runbooks, existing document, online videos/documents to
accumulate and expand the knowledge set in order to continuously enhance the troubleshooting skills
Be able to present demos to the team on the learnings
Work on routine operational ticket tasks regarding cluster/machine maintenance, granting permissions on roles/resources, etc.
WeVision is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We look forward to you joining us!