Job Description:
Role : IT Technician
Fulltime with Sparksoft
Location : Columbia,MD ( 5 days in a week as Onsite)
Roles & RESPONSIBILITIES:
- Provide Tier 1 and 2 support
- User account management
- Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
- Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
- Set up and install workstation hardware, and software for end-users
- Provide remote end-users support to employees
- Operation of assigned IT systems
- Create knowledge base articles
- End user support
- Support of facility physical security systems
- Enforce IT and security procedures and policy
- Network support experience
- Support of IT security
- Other duties as assigned
REQUIRED EXPERIENCE:
- Understanding of User administration (i.e., RBAC)
- Excellent communication and customer support skills
- Computer break/fix/upgrade
- Windows 10
- Ability to diagnose and resolve basic IT technical issues
- Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)
- Identifies, researches, and resolves technical problems
- Help Desk Support software experience
- Inventory control
- Good understanding of computer systems, mobile devices, and other tech products
- Candidates must be able to obtain and maintain a Public Trust clearance.
- Candidates must have lived in the United States 3 out of the past 5 years.
PREFERRED EXPERIENCE:
- Apple OS X
- Windows 11
- Corporate VoIP phone systems
- Physical access systems
EDUCATION & CERTIFICATIONS:
- 0-3 years of IT support
- College degree preferred
- Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL)