Contact Center Supervisor at VBeyond Corporation in Worcester, Massachusetts

Job Description:

• Managing staff: Hiring and onboarding new employees, answering questions, and providing guidance and feedback
• Personal Lines Insurance experience is mandatory
• Monitoring performance: Measuring KPIs like call waiting, call abandonment, and inbound calls
• Training: Implementing training programs and continuously training agents
• Resolving issues: Anticipating escalations and taking over calls when needed
• Optimizing procedures: Devising ways to improve processes and keep staff motivated

Note - VBeyond is fully committed to Diversity and Equal Employment Opportunity. Apply Now