Infosys is seeking to hire an CMDB developer with functional domain experience in IT Service Management, IT Operations Management/CMDB,. The position primarily will be responsible for conducting ServiceNow engagements covering various Service Management processes.
Required Qualifications:
At least 4 years of experience in the following:
Design, develop and implement CMDB or CSDM solutions on the ServiceNow platform
Handle integrations, discovery processes, and service mapping
Configure health dashboards and manage discovery patterns, service maps, and cloud discovery
Ensure high-quality data within the CMDB and provide business intelligence and reporting
Ensure standards, agreed architecture, design and methodology standards are adhered to
Implementation and support of IT Service Management.
• Performing test code written on ServiceNow platform (Client and Server Side) • Provide support to Implemented ServiceNow Projects • Conduct Workshops and project meetings • Analyze the organization and design of business functions and operations to assess business models and their integration with technology • Understand business process management and business requirements of the customers and translate them to specific technology requirements • Analyze and document the business models and requirements, and work with project teams to enable business through process and technology implementations • Evaluate the information gathered through workshops and surveys, business process description, and task analysis • Document and analyze the required information and data • Effectively communicate with internal teams and external clients to deliver functional requirements, and interface designs
Preferred Qualifications: • Extraordinary Planning, Project Management, Coordination, and Analytical skills • Hands-on experience in working in Global Delivery Model with onsite/offshore resources • Exceptional Organizational Skills • Ability to manage and prioritize tasks efficiently • Readiness to demonstrate a proactive attitude • Solid attention to detail and excellent written and verbal communication skills are required • Ability to work in team in diverse/ multiple stakeholder environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
EEO/About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.