Tyto Athene is looking for a Network Service Desk Support Specialist (ITSD) to join our El Segundo, CA team supporting the US Space Force's Space Systems Command, Operational Command and Control Acquisition Delta, known as Kobayashi Maru. Kobayashi Maru is responsible for continuously delivering impactful software for space operations. The program office's mission includes the development and deployment of software for space defense, space domain awareness, and enabling data services.
Responsibilities:
Provide first level contact and convey resolutions to customer issues.
Properly escalate unresolved queries to the next level of support.
Track, route and redirect problems to correct resources.
Update customer data and produce activity reports.
Walk customers through problem solving process.
Required:
8 or more years of professional experience performing Network Eng support.
Bachelor's Degree in Computer Science, Cybersecurity, Software Engineering, STEM or IT from an accredited institution
Clearance: US Citizen with an active TS/SCI Clearance (Top Secret w/SCI eligibility)
Location: On-site in El Segundo, CA
About Tyto Athene
Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.