Desktop Engineer at Beacon Hill Staffing Group, LLC in West Chester, Pennsylvania

Job Description:

We are looking for a Desktop Engineer to join our team!





Job Duties and Responsibilities:

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  Desktop Support & Troubleshooting: Provide on-site and remote support for desktop hardware, software, and network issues. Diagnose and resolve issues on desktops, laptops, and other devices. Manage system imaging and maintenance for Windows and macOS.




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  Ticketing & Tier II Support: Manage and resolve service desk tickets, providing Tier II support for complex desktop issues. Escalate issues as necessary.


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  Windows Imaging: Support Windows imaging for desktop provisioning and system refreshes. Ensure smooth deployment across the organization.


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  Microsoft Windows OS Expertise: Provide expert-level support for Microsoft Windows OS, ensuring compliance with system configurations and security policies.


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  MS Office, O365 & Video Conferencing Support: Troubleshoot and support MS Office, O365, and video conferencing tools (e.g., Teams, Zoom). Assist users with installation, configuration, and troubleshooting.




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  Hardware & Software Management: Install, configure, and maintain desktop hardware (computers, printers, peripherals). Deploy software updates and patches using tools like SCCM. Assist with procurement and inventory management.


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  User Account & Access Management: Create and maintain user accounts in Active Directory. Implement group policies and security configurations to ensure compliance with best practices.


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  System Monitoring & Maintenance: Monitor desktop performance, ensuring optimal functionality. Perform system updates, security patches, and antivirus maintenance. Maintain backups and disaster recovery plans.


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  End-User Training & Documentation: Provide training on software applications and operating systems. Develop and maintain technical documentation, user manuals, and troubleshooting guides.


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  Collaboration with IT Teams: Work with network and systems administrators to ensure desktop integration with IT infrastructure. Assist in IT projects, including software migrations and system upgrades.


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  Security & Compliance: Ensure desktops meet security standards (antivirus, firewall, encryption). Participate in security audits and implement security measures to protect company data.


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  Customer Service & Communication: Provide exceptional customer service by resolving service tickets promptly. Communicate effectively with end users to resolve issues.


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  Asset Management: Track desktop assets, including software licenses and hardware. Oversee the disposal of outdated equipment following proper procedures.


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  Project Involvement: Participate in desktop-related IT projects (hardware refresh, OS rollouts, software deployments). Assist in testing and evaluating new desktop technologies.


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  SharePoint Knowledge: Basic knowledge of SharePoint, assisting users with document sharing and collaboration features.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:


Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.


Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


We look forward to working with you.


Beacon Hill. Employing the Future™
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