DataStaff, Inc. is seeking a Help Desk Analyst for a long-term contract opportunity with one of our direct clients in the Richmond, VA area.
*This position is onsite
Responsibilities:
Assisting and providing technical support for LiveScan agencies statewide
Answer questions from agencies and IT suppliers about the LiveScan onboarding process
Answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment
Answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories
Prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users.
Performs other duties as assigned.
Required Skills:
5 Years - Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services
5 Years - Expertise related to troubleshooting computer software/hardware problems
5 Years - Advanced customer relations skills
5 Years - Good verbal and written communication skills
5 Years - Ability to control and manage several projects simultaneously
5 Years - Working knowledge of MS Word, MS Excel, and MS outlook
5 Years - Strong analytical and decision-making skills
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.