Hard Rock Digital is a team focused on becoming the best online and Retail sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What's the position?
Stakeholder Management: You will manage relationships with retail sportsbook stakeholders at the property level, ensuring regular operational check-ins, fulfilling financial reporting requirements, and addressing product requests.
Product Liaison: You will serve as the intermediary between the property teams and product development for our retail platform, staying informed about and advocating for the product enhancements needed by each retail location.
Reporting Coordination: You will act as a liaison between property stakeholders and our Reporting team to ensure that all reporting needs are efficiently met.
Support and Troubleshooting: You will provide both operational and technical support to retail sportsbook teams at the property level and to internal teams, ensuring smooth operations.
Compliance Knowledge: You will need to be well-versed in compliance guidelines and requirements for each jurisdiction where we operate or plan to expand.
Retail Sportsbook Launches: You will understand and manage all aspects of launching a new retail sportsbook, including planning, implementation, and post-launch support to ensure successful operations.
Customer-Centric Approach: You will always prioritize the experience of both our retail bettors and our retail partners.
Operational Support: You will assist the Retail Manager in various tasks, acting as an account manager for our retail locations.
Operational Planning: You will help in creating and refining operational plans for the maintenance and operation of retail sportsbooks in casino settings.
Project Management: You will engage in the implementation and ongoing management of retail sportsbook projects.
Expertise Development: You will become an expert in compliance regulations, thoroughly understanding our service level agreements and key performance indicators to drive performance and ensure regulatory adherence.
What are we looking for?
You will be experienced at working both independently and in a team-oriented, collaborative environment.
You must have the ability to travel domestically and internationally frequently.
South Florida based preferred, but must be located in the State of Florida to easily drive to Seminole Gaming properties when necessary.
You will be hands-on and learn how to support the broader Retail business and its stakeholders across Retail and Online Sportsbook operations. You will understand sports wagering terminology and products as well as customer expectations.
You must have the ability to obtain a Gaming license in regulated states in which we operate and 1+ years' experience in gaming and or sports betting industry or degree qualified is preferred.
What's in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits
Flexible vacation allowance
A hybrid home / office working model
Startup culture backed by a secure, global brand
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).