Contract Length: 1-year contract with potential for permanent hire
1 round of interviews on Zoom, top candidates will be asked for a writing sample
The Analyst supporting written Client Relations/Senior Investor inquiries and concerns will ensure Firm compliance with regulations governing the handling of Client Complaints. The primary function of this position is to ensure Firm compliance with regulations governing the handling of Operational Client Complaints. They are responsible for investigation, research, and resolution of a large volume of assigned cases in a formal written format to communicate the firm's decision to the client. This position may also be responsible for various operational responsibilities within Client Relations, including Settlement processing, Privacy Opt Out processing, and incoming telephone calls, other projects may be assigned on an as-needed basis.
Skills:
Knowledge of Loan Operations strongly preferred
Highly motivated, energetic and confident team player
Attention to detail
Strong communication skills. Essential for interacting at all levels, across business disciplines and regions
Willingness to learn and take ownership of completing tasks
Ability to multitask and handle large volumes of work at a fast pace
Works well under pressure to meet deadlines
Strong time management skills
Strong problem-solving skills/Ability to dissect a problem and provide clear and concise explanations to clients and colleagues