Hours: 40 hours per week; hybrid (3-4 days in office) during initial training, then fully remote upon completion.
About the Role:
Are you a detail-oriented, customer-focused professional with exceptional communication skills? We're seeking a Fleet Liaison to join a dynamic team dedicated to providing superior service to dealers and customers. In this role, you will act as a key point of contact, ensuring smooth operations and delivering value to clients participating in fleet programs.
Key Responsibilities: • Manage incoming dealer, customer, and regional communications via phone, email, and fax through dedicated channels. • Log inquiries and responses in the Communications Database, ensuring accurate records. • Validate and issue various program control numbers to customers, including: • Corporate Account Numbers (CANs) • Executive Allowance Bonus (EAB) control numbers • Fleet Employee Program (FEP) control numbers • Provide replacement forms and assistance with incentive programs as needed. • Collaborate on department projects to improve processes and enhance customer satisfaction.
Qualifications: • Experience: 1-3 years in a professional environment; customer relations experience required. Automotive industry or call center experience is highly preferred. • Technical Skills: Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel. • Attributes: • Proactive self-starter • Thrives under pressure and adapts to high volumes • Dependable and detail-oriented • Strong team player with a focus on process improvement • Courteous and customer-focused • Effective at managing priorities and maintaining a sense of urgency
What You Can Expect: • A structured training program with the opportunity to transition to a fully remote schedule. • Regular hours with occasional extended shifts at the end of the month to accommodate higher call volumes. • Minimal weekend or holiday requirements, with advance notice provided when necessary. • A chance to work in a high-energy, supportive environment where your contributions make an impact.
Who We're Looking For:
We're looking for individuals who thrive in dynamic settings and take pride in providing top-notch customer service. Whether you have years of call center experience or are a recent college graduate eager to launch your career, this role offers a pathway to grow and succeed.
If you're ready to be part of a team that values reliability, adaptability, and excellence, we'd love to hear from you. Apply today to start making a difference in an organization where your skills are recognized and your efforts drive success!