A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work
JOB DUTIES AND RESPONSIBILITIES:
Provide hardware and software support - In an efficient and professional manner assist user issues like the following:
Both Mac and Windows and software knowledge/troubleshooting
Use Webex Remote Support to diagnose and troubleshoot Remote users
Interface with Dell to provide warranty support on systems
Installation of operating systems and other standard software for new systems or re-imaging both onsite and remote
Understanding how to troubleshoot issues with: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix
Basic understanding of DHCP / DNS, Active Directory, wireless connectivity / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues
Work with the network team on basic troubleshooting and tasks
Experience troubleshooting Google Workspace, MS Office, Box, Cisco Video Conference systems and WebEx is preferred
Management of asset Inventory and detailed record keeping is essential
Some lite Cell phone support
Deployment, collection, keeping inventory
Resetting and wiping
Customer Service - Assist users in a prompt and courteous manner through the following methods:
All Ticket Support using Wolken (Ticket Platform)
Incident: Various troubleshooting scenarios on end-user devices
Task: Deployment, Collection, and configuration of end-user devices
Email through Google Mail
Knowledge of Microsoft Outlook is a plus
Chat platforms. Google Chat and Slack
Calls made through Webex Calling
Video Conferencing through Webex
Special Projects - Various tasks and other non-technical responsibilities will be required such as the following:
Provide Technical training to users through video conferencing or in person
Create Technical documentation
Verify and test new software and/or processes
Assist with placing technical signage around the office when needed
Possible travel to other locations
WORK HOURS AND BENEFITS:
8-5 Monday-Friday
401k and medical benefits
In Person Work, Not Work From Home
Cutting edge workspace with innovative technology
Supportive staff with accommodating leadership
Great work life balance
QUALIFICATIONS:
Experience in a corporate Helpdesk and/or Desktop support environment is preferred
Consider themselves as "Tech-Savvy" and willing to learn new ideas
Must Understand and communicate technical concepts and provide clear technical instructions in simple terms
Excellent customer service skills to work effectively with clients
Understanding of Windows 10 Operating System
Understanding of Mac OS is a plus
Ability to work well with other people in a team-oriented environment
Ability to professionally handle conflicts
Must be professional, self-motivated, resourceful, flexible and work with minimal supervision
Must be able to follow through procedures and protocols as outlines by senior management
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.