Georgetown Events Hospitality Group is looking for a dynamic and professional General Manager to join our growing team.
Restaurant General Manager responsibilities include, at the base level, maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you will need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, train effective servers, check-in with customers and balance seating capacity.
We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
General Manager Responsibilities:
Coordinate daily Front of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Ensure staff operate within company policies
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant's good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. promotions and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
General Manager Requirements:
Proven work experience as a restaurant Manager, General Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like Toast and Resy
Strong leadership, motivational and people skills
Acute financial management skills
Benefits:
100% Health, Dental & Vision Care Coverage for the Individual
401k Available
Complimentary Shift Dining
Half Price for Off-duty Dining at all our restaurants.
Opportunities for Career Growth and Advancement
Paid Time Off & Sick Pay
Paid Medical/Family Leave up to 8 weeks based on jurisdiction
Jury Leave, Time Off to Vote, and School Activities Leave for DC restaurants only
Georgetown Events Hospitality Group is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law. We are dedicated to ensuring a diverse and inclusive workforce, and we welcome applications from individuals of all backgrounds and experiences.