This is a 3 month contract role that is onsite in Glen Allen, VA. This role pays 20/hour.
JOB DESCRIPTION
The Claim Technician is the foundation of the claims process and as such is responsible for performing support activities that meet (or exceed) expected standard process and productivity guidelines. The Claim Technician is part of a team, and as such, is responsible for maintaining professional and positive rapport with all team members to provide quality support to the Claims Department. The Claims Technician may be called upon by management to assist the Claims organization with various projects or testing initiatives.
REQUIRED SKILLS AND EXPERIENCE • Strong phone skills necessary - ability to effectively communicate with customers over the phone, ensuring a clear and positive interaction • Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to; setting up first notices of loss according to established guidelines and routing documents and new losses accurately either via email or through document management system. • Maintain understanding of departmental service standards, guidelines, processes and procedures. • Work effectively in a team environment to include participation on projects and testing initiatives. • Display flexibility to support evolving department and business needs. Requirements • Strong PC skills, especially in Word, Excel, Outlook and paperless working environment • Ability to learn other software required for role • Strong skills in verbal and written communication, analysis and problem solving, organization and time management • Excellent customer service skills • Detail-oriented • Comfortable with high volume workloads, multiple priorities and productivity standards • Experience working in a team-oriented, collaborative environment • High School diploma or equivalent is required, some college is preferred • Insurance experience preferred