Production Services is responsible for running the day-to-day operations of the technology platform.
The Technical Support Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.
Consults with end users to determine optimal configuration of equipment and applications.
Phone support; IT experience; incident management; commensurate experience in a technical support, Helpdesk, ATM servicing or electronic banking operational and/or problem management background.
Knowledge of ATM Network, strong technical skills, and experience with a variety of network protocols, software and hardware involved in LAN/WAN operations, Remedy, ESQ, and ATM Webserver.
Proficiency with telephone, as majority of day will be utilizing telecom.